Terms & Conditions

The Customer agrees that these terms and conditions shall be deemed to apply when the Customer avails the Phone Fleet Taxi service provided by the Company.

  1. 1 In these terms and conditions:
    1. 1.1 The Company shall mean SMS TaxiCabs Private Limited.
    2. 1.2 Customer means a person who is a customer of The Company; who contacts The Company to use its Phone Fleet Taxi services.
    3. 1.3 Services shall mean taxi services provided by the Company
    4. 1.4 Saathi shall mean the driver who drives the taxi.

  2. 2.The Customer is aware that this website is only for the convenience and use of the general public. By accessing and using the information contained in this Website, you shall be deemed to have agreed to comply with and be bound by the terms of use contained herein, which may be updated and amended from time to time.

  3. 3.The Customer agrees and accepts that the use of the Services provided by the Company is at the sole risk of the Customer, and further acknowledges that the Company disclaims all representations and warranties of any kind, whether express or implied.

  4. 4 The Customer shall ensure that he/she will not indulge in any of the following activities while in a taxi:
    1. 4.1 Smoking or consuming any kind of intoxicants inside the Taxi. The Saathi has the right to refuse the pick-up or ask the customer to alight the cab if the customer is found to be in an intoxicated state or is found misbehaving with other passengers or the Saathi.
    2. 4.2 Littering the Taxi
    3. 4.3 Soiling or damaging the seats and/or any other interiors of the Taxi.
    4. 4.4 Misusing, soiling or damaging any of the devices (technical/non-technical) in the taxi.
    5. 4.5 Asking the Saathi to break any Traffic/RTO/City Police and/or government rules for any purpose (especially reaching the destination earlier). The Saathi has the right to refuse such a request by the customer. The Saathi also has the right to refuse such a pick-up or ask such customer(s) to alight the cab.
    6. 4.6 Asking the Saathi to board more than 4 adults in the taxi. The rules under which the taxi services are provided by the Company, stipulate that a maximum of 4 adult passengers shall be allowed per trip. In view of this, the customer shall not pressurize the Saathi to allow more than 4 adult passengers in the taxi. The Saathi has the right to refuse such a pick-up or ask such customer(s) to alight the cab.
    7. 4.7 Pressurizing the Saathi to overload the boot space of the taxi with luggage. The customer shall not be allowed to use the seating area of the taxi for placing any kind of luggage.
    8. 4.8 Arrive more than 15mins late from the stipulated pick-up time. In case of any emergency(ies), the customer can co-ordinate with the Contact Centre and amend the booking. The customer at no point in time will pressurize the Saathi to wait for him/her beyond 15mins of the stipulated pick-up time.

  5. 5.The Customer agrees and accepts that the Company will be under no liability or responsibility for any losses or damages arising out of the use of the Services as offered by the Company. The Customers shall be fully responsible of their belongings when travelling on board any of Companys taxis. In the event they lose/misplace their belongings during a trip with the Companys taxi, the Company will try its best to locate the belongings, but will not be held responsible for any losses or damages to any of the items.

  6. 6.The Customer agrees that the Taxi in which he/she is travelling will allowed to be tracked using GPS technology. This shall be used for the sole purpose of ensuring the security of the vehicle and its occupants.

  7. 7 The Company cannot be held liable inter alia for any of the following reasons:
    1. 7.1 for booking requests made at the contact centre and on the website, which are subject to availability of cabs;
    2. 7.2 for any direct or indirect loss/damage which may be suffered by the Customer as a result of non-fulfilment of the booking requests made at the contact centre and on the website or any other booking channel authorized by the Company
    3. 7.3 for any direct or indirect loss or damage which may be suffered by the Customer as a result of any failure by The Company to provide a taxi to the Customer within any stipulated time.
    4. 7.4 for any direct or indirect loss or damage which may be suffered by the Customer as a result of computer breakdown or failure of telecommunications networks preventing access to online services;
    5. 7.5 for any direct or indirect loss or damage which may be suffered by the Customer as a result of strikes and demonstrations by the Saathis of the Cabs;
    6. 7.6 for any direct or indirect loss or damage which may be suffered by the Customer as a result of bad weather;
    7. 7.8 for any direct or indirect loss or damage which may be suffered by the Customer as a result of traffic congestion;
    8. 7. for any direct or indirect loss or damage which may be suffered by the Customer as a result of any accidents;
    9. 7.9 for any direct or indirect loss or damage which may be suffered by the Customer as a result of failure of the Saathi to turn up to pick up the Customer;
    10. 7.10 for any direct or indirect loss or damage which may be suffered by the Customer as a result of force majeure events.
    11. 7.11 for transactional messages sent on mobile numbers provided to us during booking; which might be listed on any/all Do Not Call registries.
    12. 7.12 for failure to provide infotainment or any other services inside the cab, advertised or offered in any form of communication, as this is a complimentary value addition and not mandatory from RTO.

  8. 8.The Customer shall always pay taxi fares (as displayed in the meter), waiting charges, parking charges, additional night surcharge and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the taxi services, without any demur or protest. The toll charges will be payable by customer as applicable, only when the customer is travelling in Taxi & crosses the toll post, without any demur or protest.Any payment & Service Tax made is non-refundable. At the end of the trip, we will facilitate for you to receive a copy of the invoice on your registered e-mail account with the Company.

  9. 9.The Company, is entitled to cancel/terminate the cab bookings done by a particular Customer/corporate client, with or without prior notice

  10. 10.INDEMNITY The Customer undertakes and agrees to indemnify the Company, and keep the Company indemnified from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnify basis) claims, demands, actions and proceedings which The Company may incur or sustain directly or indirectly from or by any reason of or in relation to the use or purposed use of Services and shall pay such sums on demand.

  11. 11.COPYRIGHT: All intellectual property rights subsisting in the contents of this website belong to The Company and/or the respective third party proprietors identified in this website. These works on this site are protected by copyright laws and/or other laws. Therefore, no part of parts hereof may be reproduced, broadcast or transmitted in any manner of by any means or stored in an information retrieval system without the written permission of The Company.

  12. 12.Governing Law and Jurisdiction: The validity of these terms and conditions shall be governed and in force in accordance with the laws of India and the Courts in Mumbai shall have exclusive jurisdiction.

  13. 13.DISCLAIMER: The Companys website is continuously updated and checked for inaccuracies, omissions and inconsistencies. However, even with the greatest care, inaccuracies, omissions and inconsistencies may occur. The Company does not warrant the accuracy, adequacy or completeness of this information and materials and expressly disclaims liability for errors or omissions in such information and materials. The Company does not represent or warrant that the information and content on this site, or the facilities that make it available, will not cause damage, or are free from any computer virus or any other defects or errors, or that your access to this site will be uninterrupted or that your transmissions will be processed in a timely manner. The Company is not liable for any loss or damage arising from the use of this content and information.

  14. 14.The Company shall have the right at any time to change or modify the terms and conditions applicable to the Customers use of the this website, or any part thereof, or to impose new conditions, including but not limited to, adding fees and charges for use. Such changes, modifications, additions or deletions shall be effective immediately upon posting of such changes on this website. Any use of this website by the Customer after such posting shall be deemed to constitute acceptance by the Customer of such changes, modifications or additions.

  15. 15.In case of airport drops; Keeping in mind the importance of the customer’s time and itinerary; For scenarios wherein there are no cabs available in the customer’s vicinity, the company reserves the right to cancel the booking 15-30 MINUTES prior to the stipulated PICK-UP TIME. This is with the objective to allow the customer sufficient time to arrange for an alternative mode of transport.

  16. 16.Cancellation & Refund.
  17. 16.1 Customer may cancel the booking anytime prior to travelling by informing TABcab call center with cancellation reason.
  18. 16.2 The Company never charge any cancellation fees.
  19. 16.3 Since we dont take payments in advance, we dont provide refunds, all the payments are taken after the completion of trip as per amount shown in the Fare Meter.
  20. 17.Privacy Policy.
    This privacy policy sets out how Company uses and protects any information that you give to Company when you do the booking with us.

    Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

    Company may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

    17.1 What we collect
    We may collect the following information:

  21. 17.1.1 name and job title.
  22. 17.1.2 contact information including email address.
  23. 17.1.3 demographic information such as postcode, preferences and interests.
  24. 17.1.4 other information relevant to customer surveys and/or offers.


  25. 17.2 What we do with the information we gather
    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: :

  26. 17.2.1 Internal record keeping.
  27. 17.2.2 We may use the information to improve our products and services.
  28. 17.2.3 We may periodically send promotional emails/SMS about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  29. 17.2.4 From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests..


  30. 17.3 Security
    We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

  1. THESE TERMS AND CONDITIONS APPLY TO AND GOVERN YOUR ACCESS TO AND USE OF THE TABCAB® SERVICE APP
    IT IS IMPORTANT THAT YOU READ AND UNDERSTAND OUR TERMS AND CONDITIONS AS BY DOWNLOADING THE APP YOU INDICATE THAT YOU ACCEPT THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS THEN DO NOT DOWNLOAD THE APP

  2. This App is run for SMS TAXICABS PRIVATED LIMITED, a company registered under Indian companies act,1956, registered at 151, 15th floor, Mittal court, B-wing, Mittal court, Nariman Point, Mumbai-400021 (TABCAB) and references to "we", "us", "our" are references to TABCAB.

  3. 18. Availability and registration
    We have made this TABCAB® SERVICE APP (the App) available to you for your own personal use only and only for the purposes of facilitating your use of the TABCAB® . (the Service). The App is currently only available for use by customers of the Service in India.
    You will not be able to use the App until you have registered to use the Service with a TABCAB®  and then been sent a code by SMS or email which allows you to activate the App. You may call the number listed below for the address and hours of nearby locations of TABCAB®. We can refuse to register you for the Service and refuse to allow you to use and/or restrict your use of the App at any time. On acceptance of terms and conditions, you shall allow us to store as a record your email address, phone number and address for further process & communication purpose.
  4. 19. Applicable terms
    Your use of the Service is governed by the terms and conditions at http://www.tabcab.in/?page_id=160 (the Service T&Cs). These App Terms and Conditions (the App T&Cs) supplement and amend the Service T&Cs in respect of your use of the App. By downloading the App you agree to comply with each of the Service T&Cs and the App T&Cs.
    We reserve the right to modify these App T&Cs as required. If these App T&Cs are modified, we will post a clear, easily accessible modification notification on the App. If you continue using the App, you will be bound by any or all modifications made to it.
  5. 20. Charges
    You may be charged by your service provider for downloading and/or accessing the App on your mobile phone, tablet or other handheld device (the Device). These may include data roaming charges if you do this outside your home territory. All these charges are solely your responsibility. If you do not pay the bills for your Device then we assume that you have the permission from the person that does before incurring any of these charges. We will not charge a separate fee for accessing the App, but you may be charged fees for using the Service. These fees will be as set out in the Service T&Cs.
  6. 21. Minimum system requirements
    The App will only work on compatible Devices and operating systems and certain functionality will only work if your Device is connected to the internet. Some features may also only be available with certain operating systems. 
  7. 22. Use of your personal information
    Your personal information is processed under applicable law and controlled by TABCAB®. Details of the information we collect and how we use it, including where this is shared with third parties and/or processed outside the EEA, is as set out in the Service T&Cs.
    Through your use of the App we also collect and use touch ID, store your username, language selection, country selection and location data and our use of this personal information is subject to your opt-in choice and the applicable provisions in the Service T&Cs.
    Certain functionality of the App may need to access your Device and information stored on it so that it works properly. By using the App you consent to this.
  8. 23. Your use of the App
    You must comply with these App T&Cs as these apply to your use of the App and the Service T&Cs apply to your use of the Service that you access and use through the App. Any violation of these App T&Cs or the Service T&Cs may result in the termination of your access to the App and/or the Service.
    The may only use the App for your own personal use and not in connection with any commercial endeavours. You must not send it to anyone else or copy or modify any part of it in any way.
    You must not attempt to extract any source code from the App, disassemble it or make any derivative versions, or attempt to interrupt or decipher the transmissions between the App and our systems.
    You must not use the App for any of the following purposes:
  9. a. anything unlawful or illegal or which is fraudulent or malicious or which promotes any criminal activity or provides information about the same;
  10. b. anything which is defamatory, harassing or threatening or which otherwise infringes or violates the rights of others. This includes any information that you may add or upload to the App;
  11. c. interfering in any way with any other user of the App; and/or
  12. d. knowingly introducing viruses or other malicious or harmful material or using it in connection with unsolicited communications.

  13. You must not use the App in a way that may damage or impair the App, the Service or our underlying systems and security.
    As the App facilitates money transfers, security is of paramount importance. You must keep your Device secure and properly close the App after each use. You must ensure that any security details, money transfer and account information and all other information that you provide to us via the App or otherwise is complete, accurate and up to date.
  14. 24. Intellectual property rights
    The App and all copyright, database rights, trade marks and other intellectual property rights related to it belong to us or our licensors. 
  15. 25. Our responsibilities to you
    While we will endeavour to ensure that the App is normally available 24 hours a day, we shall not be liable if for any reason the App is not available at any time or for any period. Access to the App may be suspended temporarily from time to time and without notice in the case of system failure, maintenance or repair or for any reason beyond our control or if we deem it necessary.  For the avoidance of doubt, we shall not be liable for any loss or liability which may be suffered or incurred by you as a result of any suspension of, or interruption to, the operation of the App.
    The App, including all content on or available through the App, is provided on an ‘as is’ basis and we do not make any representation or give any warranty in respect of the App or any of its content.  In particular, but without limitation, we do not give any warranty as to the accuracy, suitability, reliability, completeness, performance, fitness, freedom from viruses or timeliness of the content contained on the App.  The content of the App is not intended as advice and should not be relied upon.

    We do not accept any responsibility to you for:
  16. a. malfunctions in communications facilities which cannot reasonably be considered to be under our control and that may affect the accuracy or timeliness of messages you send or the material you access via the App;
  17. b. any losses or delays in transmission of messages or material you access arising out of the use of any Internet access service provider or mobile network service provider or caused by any browser or other software which is not under our control;
  18. c. viruses that may infect your computer equipment or other property on account of your access to or use of the App or your accessing any materials on the App;
  19. d. any unauthorised use or interception of any message or information before it reaches the App or our servers from the App;
  20. e. any unauthorised use of or access to data relating to you or your transactions which is held by us (unless such use or access is caused by our negligence, fraud or failure to comply with laws relating to the protection of your data), to the extent permitted by local law;
  21. f. any content provided by third parties.

  22. 26. Limitations of liability
    There are provisions on liability in the Service T&Cs that also apply in connection with these App T&Cs and your use of the App.
    In addition, we and our group companies and our and their officers, directors, employees, shareholders or agents, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in any way or in connection with:
  23. a. the App and your  use, delay in use or inability to use the App or if it does not work as you expect or would like or if it contains any defects or errors and whether or not we correct any of those defects or errors;
  24. b. your access to and use of any material on the App or material linked to or referred to on the App; and/or
  25. c. any loss or damage to your Device or any other hardware or software you use in connection with the App, including in connection with any viruses that may affect the same on account of your downloading and use of the App.

  26. You acknowledge that use of the App is dependent on third parties, including your own network providers, and that we are not liable for any acts or omissions of those third parties.
    If we or any of our group companies or our or their officers, directors, employees, shareholders or agents do have any liability to you for any kind of loss or damage for any reason under or in connection with these App T&Cs and/or the Service T&Cs, you agree that you shall not recover more than once for that same loss and/or damage regardless of whether your claim(s) are made under or in connection with any or both of these App T&Cs and/or the Service T&Cs.
    Nothing in these App T&Cs shall exclude any party’s liability for: (a) death or personal injury arising through negligence; (b) fraudulent misrepresentation; and/or (c) anything else that cannot be excluded or limited by us under any applicable law.
  27. You shall indemnify us (and you shall keep us indemnified) and hold us and our directors, employees, agents and representatives harmless against any claim, loss, expense, liability or damages suffered by us resulting from your breach of these App T&Cs.

  28. 27. Termination and suspension
    We may terminate or suspend your use of the App with or without notice at any time and without any liability to you. Upon any termination your right to use the App, and any other rights or permissions granted to you in these App T&Cs, will end and you must stop using the App and delete it from your Device.
  29. 27. Law and jurisdiction
    These App T&Cs and any dispute or claim arising out of or in connection with them or their subject matter (including any non-contractual disputes or claims) will be governed by the law of India and the parties agree that the courts of Mumbai, India will have exclusive jurisdiction to settle any such disputes or claims
  30. 28. In case of any claim regarding the services provided by TABcab raised by the customer, same is limited to the value of the transaction of the concerned trip . Any claim over and above the same will not be entertained . Settlement of the claim is subject to the legal validity of the claim